Return & Refund Policy

 

 

We value our customers and aim to provide high-quality products and services. Please read our Return & Refund Policy carefully to understand your rights and obligations.

1. Eligibility for Returns

You may request a return if the product meets the following conditions:

  • The return request is made within 5 days from the date of delivery

  • The item is unused, undamaged, and in its original condition

  • The product is returned in its original packaging with all accessories, manuals, and invoices included

Products that show signs of use, damage, or alteration may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products

  • Digital products or downloadable content

  • Services that have already been delivered or initiated

  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at [ email/contact/Whatsapp] with your order number and reason for return

  2. Once approved, you will receive return instructions

  3. Once the return request is approved, the parcel must be handed over to the courier agent within 5 days. We will arrange the return pickup from the customer’s delivery address.

4. Refund Policy

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within Two  business days

  • Refunds will be credited to the original payment method

Please note that banks or payment providers may take additional time to reflect the refunded amount.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within [48 hours / 2 days] of delivery with clear photos or videos as proof.
In such cases, we will offer a replacement or full refund at no additional cost.

6. Cancellation Policy

Orders can be canceled before shipment. Once the order has been shipped, cancellation is not possible, and the return process must be followed instead.

7. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

8. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at:
Email: care@spicecliq.com
Phone: +91-9400-4411-15